Privacy Policy

Last updated: December 2024

Your privacy is important to us. This Privacy Policy explains how ShowSense ("we," "our," or "us") collects, uses, and protects your personal information when you use our trade show lead management application.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and organization name when you create an account
• Lead Data: Contact information and notes about leads you capture (names, companies, emails, phone numbers, notes)
• Campaign Information: Details about your trade shows and campaigns
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number)

Information Collected Automatically

• Usage Data: How you interact with the Service, features used, and actions taken
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed

2. How We Use Your Information

Purpose	Data Used
Provide the Service	Account info, lead data, campaign data
Process payments	Billing information via Stripe
Send important updates	Email address
Improve the Service	Usage data, feedback
Provide customer support	Account info, usage data
Prevent fraud and abuse	Log data, device info

3. Data Storage and Security

Your data is stored securely using Supabase, which provides enterprise-grade security including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and updates
• Isolated database instances per organization
• Automatic backups

While we implement reasonable safeguards, no method of electronic storage is 100% secure. We recommend using strong passwords and enabling available security features.

4. Data Sharing

We do not sell your personal data.

We may share information with:

• Service Providers: Third parties who help us operate the Service (e.g., Supabase for hosting, Stripe for payments)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Export your data at any time using our built-in export features
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@showsense.astracpg.com.

6. Data Retention

• Active Accounts: We retain your data while your account is active
• Cancelled Accounts: We retain data for 30 days after cancellation to allow for reactivation, then permanently delete
• Backups: May persist in backups for up to 90 days
• Legal Requirements: Some data may be retained longer if required by law

7. Cookies and Tracking

We use minimal cookies necessary for the Service to function:

• Authentication: To keep you logged in
• Preferences: To remember your settings

We do not use advertising cookies or sell data to advertisers.

8. Offline Data

ShowSense works offline by storing data locally on your device. This data:

• Is encrypted using your browser's built-in security
• Syncs to our servers when you're online
• Can be cleared by clearing your browser data

9. Third-Party Services

We use the following third-party services:

Service	Purpose	Privacy Policy
Supabase	Database and authentication	supabase.com/privacy
Stripe	Payment processing	stripe.com/privacy

10. Children's Privacy

ShowSense is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@showsense.astracpg.com